Importance ITIL In Technology

Importance ITIL In Technology, IT Asset Management (ITAM) is one of the more challenging, and frequently overlooked, issues when it comes to IT Services Management (ITSM). A diverse set of assets, constant changes, and frequently, the politics and involvement...

Uses ITIL To Rethink Facilities Management

Uses ITIL To Rethink Facilities Management is using IT service management (ITSM) to support operations outside the IT function.Reinoud Martens, service manager at CERN, has been taking the IT out of ITSM and applying service management best practices...

What Is ITIL In The Business Technology Needs

ITIL is The Information Technology Infrastructure Library a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published in a series...